Privacy Policy
Last updated: May 2026
Overview
CallHandoff provides conversational SMS follow-up tools for home service businesses such as HVAC, plumbing, electrical, and similar service companies. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
- Phone number from inbound calls or SMS conversations.
- Customer-provided information such as name, address, service type, appointment details, or service requests.
- Conversation history related to customer support or scheduling.
For business accounts, we may collect:
- Business name.
- Account owner name.
- Email address.
- Billing and account information.
How We Use Information
- Missed-call text follow-up.
- Appointment coordination.
- Dispatch communication.
- Customer support conversations.
- Service request management.
We do not sell customer information or use it for third-party advertising.
SMS Messaging
Business owners may opt in by submitting the public request-access form on callhandoff.com, entering their phone number, and checking the SMS consent box. That form states that message frequency varies, message and data rates may apply, consent is not a condition of purchase, and users may reply STOP to opt out or HELP for assistance.
By contacting a business using CallHandoff-powered communication methods, customers may receive conversational SMS messages related to their inquiry, appointment scheduling, dispatch updates, missed call follow-up, or active service requests.
Message frequency varies. Message and data rates may apply.
Customers may reply STOP to opt out of future SMS messages or HELP for assistance.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Information Sharing
We only share information with:
- The business the customer contacted.
- Service providers necessary to operate the platform, such as Twilio for SMS delivery.
- Legal authorities if required by law.
We do not sell or rent customer data.
Data Retention
Conversation and lead records may be retained while a business account remains active. Businesses may request deletion of their account and associated data by contacting support@callhandoff.com.
Security
We take reasonable measures to protect account and customer information. However, no method of electronic transmission or storage is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the service after updates constitutes acceptance of the revised policy.
Contact
Questions regarding this Privacy Policy may be sent to: