Privacy Policy

Summary

CallHandoff helps service businesses respond to missed calls and SMS by capturing inbound messages and routing leads. We collect only what we need to deliver the service.

Information We Collect

• Contact and account details (name, email) for authentication.
• Phone numbers and message content sent to your CallHandoff number.
• Call/SMS metadata (timestamps, from/to numbers, delivery status).
• Calendar data you explicitly connect (when calendar integrations are enabled).
• Usage data for troubleshooting and product improvement.

How We Use Information

• Provide missed-call recovery, lead capture, and booking workflows.
• Send operational alerts and confirmations you enable.
• Secure the service and prevent abuse.
• Improve reliability and customer support.

Calendar Integrations

If you connect a calendar provider, we request access to read availability and create events for confirmed bookings. You can revoke access at any time in your account settings.

Sharing

We use service providers (e.g., Twilio for SMS/voice) to operate the product. We do not sell personal data.

Retention

We retain data as needed to provide the service and for reasonable business purposes. You can request deletion by contacting support.

Contact

Email us at support@callhandoff.com with privacy questions.